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患者的药物视觉信息︰ 唐吉诃德的设计?

Visual information about medicines for patients: designing for Don Quixote? / Vizualne informacije o zdravilih za bolnike: oblikovanje za Don Kihota?
课程网址: http://videolectures.net/aml2010_waarde_viamp/  
主讲教师: Karel van der Waarde
开课单位: 艾文斯应用科技大学
开课时间: 2010-04-30
课程语种: 英语
中文简介:
情况:有关药物的信息\如果没有可视信息,很难正确处理药物。传单、包装、网站和药师标签为患者提供了大量的文本和图片,旨在告知患者剂量、正确的服用方式、副作用、警告和储存。不幸的是,这些视觉信息似乎不会导致“有效的指示和警告”,并经常导致混乱和焦虑。医疗差错、持续增加的药品成本和无效使用被认为是不可避免的,也是这个系统的一部分。问题:四个有问题的假设\主要的实际任务是说服患者正确有效地服用药物。这是有问题的。原因可能是,构成患者视觉信息开发法律框架的某些假设是不正确的。第一个假设是通过标准化和严格规定所需信息来帮助患者。第二个假设是,在考虑药物信息时,患者不是主要影响因素。第三个假设是“药品”和“信息”必须由政府当局以同样的方式进行监管。第四个假设低估了患者识别和解释药物信息的能力。这四个假设导致了这样一种观点,即只有“保护患者免受不正确和不完整信息的侵害”才是必要的。其结果是关于视觉信息的大量指导方针和法规。结果:我们正在解决错误的问题\目前有关药物的信息开发过程偏离了经过尝试和测试的过程,即开发能够说服患者的适当论据。在内容的选择、论证的结构和论证的风格上存在差异。结果是,对药物视觉信息的解释是不必要的困难。方法:开发替代原型\一项分析表明,关于“有效沟通”的四个假设与药品信息有关,是恶性的。这些假设阻碍了适当的视觉论证的发展,而视觉论证可能支持患者适当地处理药物。与这些“风车”作斗争需要大量的努力,而不会使患者受益。开发可为患者提供可靠和可理解的药物信息的替代类型至关重要。迫切需要一种新颖的原型,显示出清晰易懂的信息。
课程简介:  Situation: Information about medicines\\ It is very hard to handle medicines properly without visual information. Leaflets, packaging, websites and pharmacist-labels provide patients with a plethora of texts and images that aim to inform about dosage, correct way of taking, side effects, warnings and storage. Unfortunately, this visual information does not seem to result in ‘effective instructions and warnings’ and frequently leads to confusion and anxiety. Medical errors, persistently increasing costs of medicines, and ineffective use are seen as unavoidable and part of this system. Issue: Four questionable assumptions\\ The main practical task is to convince patients to take medicines appropriately and effectively. This is problematic. The reason might be that some of the assumptions that underlie the legal framework for the development of visual information for patients are incorrect. The first assumption is that patients are helped by standardization and by strictly prescribing the information that is required. The second assumption is that patients are not the main influential factor when information about medicines is considered. The third assumption is that ‘medicines’ and ‘information’ must be regulated by governmental authorities in the same manner. The fourth assumption underestimates the ability of patients to recognize and interpret information about medicines. These four assumptions lead to a view that it is only necessary to ‘protect patients’ against ‘incorrect and incomplete’ information. The result is a profusion of guidelines and regulations about visual information. Consequences: we are solving the wrong problems\\ The current development process of information about medicines diverts from the tried and tested processes of developing appropriate arguments that could convince patients. There are discrepancies in the selection of the contents, the structure of the argument, and the style in which the argument is presented. The result is that the interpretation of visual information about medicines is unnecessarily difficult. Approach: Developing alternative prototypes\\ An analysis shows that the four assumptions about ‘effective communication’ related to information about medicines are malignant. These assumptions hamper the development of appropriate visual arguments that might support patients to handle medicines appropriately. Fighting these ‘windmills’ requires substantial efforts without benefitting patients. The development of alternative genres that could provide patients with reliable and understandable information about medicines is essential. Novel prototypes that show what clear and understandable information really looks like are urgently required. 
关 键 词: 医药开发; 药物信息; 信息设计
课程来源: 视频讲座网
最后编审: 2020-06-29:heyf
阅读次数: 106