图 书 馆
管理服务：概念，设计，和交付Management of Services: Concepts, Design, and Delivery |
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| 课程网址: | http://ocw.mit.edu/courses/sloan-school-of-management/15-768-mana... |
| 主讲教师: | Charles H. Fine |
| 开课单位: | 麻省理工学院 |
| 开课时间: | 2010-01-01 |
| 课程语种: | 英语 |
| 中文简介: |  |
| 课程简介: | 15.768 Management of Services: Concepts, Design, and Delivery explores the use of operations tools and perspectives in the service sector, including both for-profit and not-for-profit organizations. The course builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others. |
| 关 键 词: | 管理服务; 概念; 设计; 交付; 服务业务 |
| 课程来源: | 麻省理工学院公开课 |
| 最后编审: | 2020-12-03：yumf |
| 阅读次数: | 56 |